Service
Hybrid batteries for repair shops
If your shop takes in hybrids but doesn't want to build packs, we supply the battery and you keep the labour. Packs are matched to the VIN before they ship, on the same terms published on our shipping and warranty pages.
What this includes
- Packs for 21 makes and 65 models, plus tested individual modules
- VIN-matched before dispatch — the pack that ships is the one the car takes
- Free shipping nationwide, 1–2 business days to dispatch
- Refundable $500 core deposit, 30 days to send the old pack back
What we ship
Complete packs — remanufactured and new — for 21 makes and 65 models, and individually tested modules where a pack only needs part of itself replaced. Send the VIN with the order and we confirm the fitment before anything leaves.
Terms your service writer will want
| Terms | |
|---|---|
| Shipping | Free nationwide. Alaska, Hawaii, Puerto Rico, PO boxes and international are quoted. |
| Dispatch and transit | 1–2 business days to dispatch after VIN confirmation, 3–7 business days in transit. |
| Core | $500 refundable deposit on a complete pack, 30 days from delivery to return it, refunded within 5 business days of arrival. No core on modules. |
| Returns | 30 days. Unopened, no fee; opened but uninstalled, 20% restocking. |
| Warranty | 12 months on remanufactured packs, 36 months on new, both unlimited miles. 6 months on tested modules. |
| Commercial use | Taxi, rideshare, delivery and fleet vehicles are covered for 12 months, or the standard term if shorter. |
Fit it within 30 days and keep the invoice
A shipped pack has to be installed within 30 days of delivery, by a qualified technician, in the vehicle it was sold for. The installation invoice is what a warranty claim is checked against.
Trade pricing
Catalogue prices are published against every pack. For trade or volume terms, contact us and we'll let you know.
Frequently asked questions
Do you offer trade pricing to shops?
How quickly can you ship a pack?
How does the core deposit work?
Is the warranty still good if my technician installs it?
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Not sure what your hybrid needs? We'll work it out with you.
We come to you, test the pack, the 12V and the cooling, and you get a written quote before anything is decided. No obligation.