Pricing & quotes

No — the battery diagnostic is free. You get the findings either way, with no obligation to have the repair done here. If the diagnostic turns up something beyond the hybrid battery system that needs deeper investigation, we'll tell you what that involves and what it costs before doing any of it.

Because a Prius c pack and a Highlander Hybrid pack are genuinely different jobs, and access labour varies a lot between models. The ranges show you the realistic ballpark so you're not calling blind. The exact number comes in writing after the free diagnostic, before any work starts.

A larger, higher-voltage pack (Highlander, RX, Sienna), a model that needs substantial interior disassembly to reach the pack, or something we find once it's out — corroded bus bars, a failed cooling fan, rodent damage, or a previous partial repair that has to be undone. We tell you before we do any of it, not after.

We'd rather explain the difference than match a number blindly. Ask the other shop what kind of pack the quote buys, what testing was done, and what the written warranty is. If they're offering the same thing for less, that's useful information for you — and if they're not, you'll know why the numbers differ.

Not at the moment. We'd rather say so plainly than imply options we don't have.

We can tell you what that code generally means and what we'd check. We won't quote a repair from it, because a code identifies a reporting circuit, not a failed part — and quoting from one is how people buy batteries they didn't need.