Warranty
You get the warranty in writing, before work starts
Not read out at the counter, not promised on the phone. On paper, with your quote, so you know exactly what's covered before you decide.
Our coverage
- Term and mileage
- 6 months to 5 years from the date of installation, depending on which pack you choose: New OEM battery — 5 years; New aftermarket battery — 4 years; Rebuilt battery — Extended — 2 years; Rebuilt battery — Standard — 1 year; Rebuilt battery — Essential — 6 months.
- Reconditioned vs. replacement
- 6 months to 5 years from the date of installation. The rebuilt packs carry 2 years, 1 year, 6 months depending on the tier you pick.
- Is labour included?
- Labor is included for the full term of whichever pack you chose — a covered repair costs nothing. Prices include installation at our shop; mobile install anywhere in the Phoenix metro is an extra $250.
- Prorated or full replacement?
- Not prorated. Coverage is the same on the last day of your term as it is on the first — whether that term is one year or four.
- Transferable?
- Stays with the vehicle, not the owner. If the car is sold, the remaining coverage goes with it.
- What's excluded
- Damage from collision, flood or water intrusion, fire, rodent damage, or work done to the pack by someone else. Faults elsewhere in the hybrid system that we did not install and did not cause are also outside it — we will tell you plainly if that is what we find.
- How a claim works
- Call or text us. We come back out and test the pack the same way we did the first time. If the fault is covered, we repair or replace it at no charge.
Batteries and modules we ship
For packs and modules delivered to you and fitted by someone else. The part is covered; the labour to fit it is not, because we did not do it.
- Refurbished packs
- 1 year, unlimited miles
- New packs
- 3 years, unlimited miles
- Tested hybrid modules
- 6 months, replacement module
- Lithium EV modules and cells
- 6 months, replacement
Coverage starts on the day the item is delivered. Not prorated. A covered failure in the last month is replaced exactly as it would be in the first.
What it depends on
- The pack is installed within 30 days of delivery, by a qualified technician, in the vehicle it was sold for (we match it to your VIN before it ships). Keep the installation invoice.
- The old pack (the core) is returned as described on our shipping page.
- Taxi, rideshare, delivery and other commercial use is covered for 1 year, or the standard term if shorter.
- Lithium EV modules and cells are sold for second-life projects and EV repair. They must be used with a battery management system that keeps every cell inside its voltage and temperature limits.
What it does not cover
- Labour, towing, diagnostic fees, rental cars or any other cost beyond the part itself.
- Damage from an accident, flood or water, fire, rodents, or physical damage after delivery.
- Faults caused by the installation, or by other parts of the hybrid system — an inverter, a cooling fan, a 12V battery.
- A pack that was opened, modified or repaired by someone else.
- For lithium modules: over-discharge, over-charge, swelling, or a failure of the BMS, charger or inverter it was connected to.
Making a claim
- Contact us with your order number, the VIN, and the installation invoice.
- Send a scan-tool report of the trouble codes (a free code read from any shop is enough to start). We confirm the fault is the pack, not something else, before anything moves.
- Once approved we repair or replace the item — our choice — and cover shipping both ways within the lower 48. The failed item comes back to us with a prepaid label we send.
Shipping, returns and the core charge are on our shipping page.
Fix the cause, or the warranty won't save you
A pack fitted into a blocked cooling system lives the same short life the last one did. That's why the cooling intake is inspected on every battery job, and why we'll tell you plainly if yours needs cleaning out before the new pack goes in — a warranty claim is a poor substitute for the repair being right the first time.
Warranty questions
Why won't you promise a specific number of years?
Because nobody can honestly predict it. Heat exposure, driving pattern, how well the cooling path is maintained and how the pack was built all change the outcome — and in Arizona the heat variable is a big one. A written warranty is a commitment you can actually enforce. A verbal lifespan estimate is not.
When do I get the warranty terms?
In writing, with your quote, before any work starts. You should never authorise a hybrid battery repair without them — from us or from anyone else.
Does a reconditioned pack carry the same warranty as a replacement?
Typically not. Reconditioning costs less up front and generally carries a shorter term, because some of the modules in the pack are original and still ageing. We'll tell you both terms so you can weigh the trade-off properly.
Does independent repair void my Toyota or Lexus warranty?
Independent repair does not automatically void a manufacturer warranty. That said, if your vehicle is still inside Toyota's or Lexus's hybrid component coverage, start with the dealer — that repair may be covered and you shouldn't pay for it yourself. We'll tell you if we think that applies to you.
Get a price
Tell us what you drive and where to reach you. We confirm fitment from your VIN before anything is ordered.
Not sure what your hybrid needs? We'll work it out with you.
We come to you, test the pack, the 12V and the cooling, and you get a written quote before anything is decided. No obligation.